Flatbed Scanner Photos Very Helpful To Me... I Purchased A New Scanner; Installed The Software Twice! Now, I'm Unable To Receive Any Thumbnail Photos?

I purchased a new scanner; installed the software twice! Now, I'm unable to receive any thumbnail photos? - flatbed scanner photos very helpful to me...

I bought an airplane Visioneer 9320 scanner. It has the PaperPort software. I had to install and uninstall you to. Now, do not have the image format.

If the scanner software to participate, if I uninstall, then reinstall the scanner software. This can lead to problems, to get the thumbnails?